Updated date: January 1, 2023
SAWOTIM PTE. LTD., hereinafter referred to as "me" or "us"). We attach great importance to protecting the personal information and privacy of users (hereinafter referred to as "you"). When you register, log in and use FullScan, we will collect, use, save and share your relevant personal information. In order to present our processing of your personal information, we have formulated this policy, and we promise to process your personal information in strict accordance with this privacy policy. Before you register and log in to FullScan, please be sure to read this Privacy Policy carefully to fully understand the contents of each clause. You know and confirm that when you check or click "Agree" to this Privacy Policy, you agree that we will process your personal information in accordance with this Privacy Policy. The scope of application of this privacy policy includes, but is not limited to, the FullScan website and the FullScan APP.
This Privacy Policy will help you understand the following:
1. How we collect and use your personal information
2. How do we store your personal information
3. How do we share, transfer and publicly disclose your personal information
4. How do we use Cookie technology
V. How third-party products or services obtain your personal information
6. How do we protect your personal information
7. How do you manage your personal information
8. How do we handle personal information of minors
9. How to update this Privacy Policy
10. How to contact us
1. How we collect and use your personal information
We divide the business functions of FullScan into two categories: basic business functions and extended business functions:
(1) Basic business functions are the necessary functions to realize document scanning and management, including document scanning, storage and management.
(2) Extended business functions include OCR recognition based on scanned documents and account personalization settings.
(1) The circumstances in which we collect and use your personal information in basic business functions
1. Complete the registration
When you register for FullScan, we need to collect your mobile phone number, email address, and login password. We collect your above information to help you complete the registration of the FullScan account and protect your account security. If you do not provide such information, we will not be able to create an account for you and provide you with services normally.
You can also choose to provide us with your avatar, nickname, and bind your WeChat account according to your own needs, so as to improve your personal information or increase the convenience of account login, but if you do not provide this information, it will not affect your normal use our service.
2. Document scanning
When you scan a document and automatically crop it, we need to call your device's camera, photo album and clipboard permissions. We call the above permissions to help you complete document scanning and automatic cropping. This processing is done locally. We will not collect and use your personal information. If you do not agree to our calling the above permissions, you may not be able to complete document scanning and automatic cropping. Cropped and unable to use our services properly. Please know that even if you have agreed to turn on the camera permission, it will only be processed within the range of photos you actively take or select.
3. Document reading and management
When you scan, store, read and delete documents, we need to call your device storage, all document access and clipboard permissions. We invoke the above permissions to help you read, manage, search, name and edit documents. We will not process your other documents in the storage space except those you have photographed and selected by yourself. , if you do not agree that we call the above permissions, you may not be able to use our services normally due to the inability to complete document reading and management.
4. Guarantee the basic security of network access and services
In order to protect the basic security of your account, network access and services, we need to call your device's phone and Face ID permissions, and we need to collect your unique device identifier (IMSI, IMEI, IDFA, AndroidID, Face ID, OAID, MEID, UUID (IDFV), device hardware serial number, unique identifier obtained by algorithm), language of mobile phone system, country, city, IP address, MAC address, device information (browser type, device type and model, CPU, system language , memory, operating system version, Wi-Fi status, time stamp and region, device motion parameters and carrier), your network behavior track (including the number of clicks, participation time), software installation list, access date and time, service log information . We will combine the above information with the information provided or generated when you use the one-click login service and payment and settlement service for processing and data analysis, and form user portraits and related risk control records for the account. We collect your above information for the purpose of Ensure the security of your account, network access and application operation.
5. Guarantee the reliability and stability of the service
In order to ensure the reliability and stability of the service, we need to collect your device model, operating system version, browser type, language used, network access method, network quality data, and FullScan registered account ID. We will also collect FullScan running data and software crash data through Firebase SDK, Youmeng SDK, and Huawei AGC SDK. We collect your above information to ensure the reliability and stability of the application operation.
(2) We collect and use your personal information in the extended business functions
1. OCR recognition function
When you use the OCR recognition function, whether it is done locally or in the cloud, we need to call your camera, storage and clipboard permissions to obtain the pictures and documents you are going to process. We obtain your above The information is to assist you in realizing OCR recognition, document naming and content editing functions. If you refuse to enable the corresponding permission, we will not be able to provide you with the OCR recognition function, but it will not affect your normal use of our other functions. Even if you have agreed to turn on the camera and device storage permissions, relevant information will only be processed within the scope of the photos you actively take or the documents you choose.
The cloud OCR service will improve the accuracy of text recognition. If you choose the cloud OCR service, we will automatically collect and analyze the results of OCR recognition to optimize the image processing engine and OCR algorithm. If you do not want to provide such information, you can in If "Settings - General Settings - Text Recognition OCR" is set to "Local Recognition", the accuracy of your text recognition may decrease, but it will not affect your normal use of our other services.
2. Document mode (scanning)
When you choose to use ID mode for document scanning, we need to call the camera, storage and clipboard permissions of your device, and you need to provide the ID type for scanning, ID picture (scanning), ID scanning, automatic cropping and type The identification will be performed locally on your device. When you choose to save the ID picture (scan), your ID picture (scan) will be sent to the cloud. We promise that your ID information and content will not be used for any other If you do not agree to our collection of the above information, we will not be able to provide you with ID mode for document scanning, but it will not affect your normal use of our other functions.
The above-mentioned types of documents include ID cards, passports, household registration books, driver's licenses, driving licenses, bank cards, real estate certificates and other documents.
3. Payment settlement
When you make a payment settlement on FullScan, we will collect your order information and transaction status, and we will obtain information from WeChat and Alipay whether your payment is successful. We collect the above information to confirm your order status and provide you with services, protect your property safety and handle user disputes. If you do not agree to our collection of the above information, you may not be able to purchase value-added services (including membership services, exchange cloud space services, increase cloud recognition services, increase translation services, purchase of fax services).
If you apply for an electronic invoice, we need to collect your email address, order number, price, invoice title, taxpayer identification number, and email address through Baiwang API; if you apply for a paper VAT invoice, we need to collect your The recipient's name, recipient address, contact number, and company billing information (invoice title, name of bank, account number of bank, taxpayer identification number, company address, contact information). If you do not provide this information, we will not be able to issue an invoice for you, but this will not affect your normal use of our other services.
4. Account nickname and function settings
When you personalize your account, we need to collect your account nickname and function setting options. We collect your above information to protect your privacy, or to ensure that the generated documents meet or approach your expectations. If you do not provide such information, we will not be able to provide you with account nickname and function setting services, but it will not affect Your normal use of our other services.
5. Search recommendation
When you use the in-app search function, in order to provide you with the documents you may be searching for or the products or services you are interested in, we may use your account user portrait to prioritize the documents, products or services you are interested in To show you, if you do not want to receive personalized product or service recommendations, you can turn off personalization through [My] - [More Settings] - [Message Settings] - [Close Personalized Service Push] in the app Recommended function, when you use a low-version client, you may not be able to find this button, you can directly click the text button [Personalized Service] to set it. Please note that after closing, you will still see non-personalized recommendations that are not based on your account profile.
6. Fax service
When using FullScan, when you use the fax service, we need to call the camera and storage permissions of your device, we need to collect the documents you upload and the fax numbers of the recipients you send, and transmit the above information to the third-party service provider pamfax to complete the documents fax. We collect the above information and transmit the above information to the third party to complete the fax service. If you do not agree to provide or transmit such information to the third party, we will not be able to provide you with the fax service normally, but it will not affect your normal use of our other services.
7. PDF document type conversion service
When you use the PDF document type conversion service, we need to call the storage permission of your device, and we need to transfer your document or picture to WPS API or SolidWorks SDK for document type conversion processing. If you do not agree to our collection of such information, you do not need to use this function, and your PDF document cannot be converted to other types of formats, but it does not affect your normal use of our other services.
8. OCR translation service
When you use the OCR translation service, we need to call the storage permission of your device, and we need to upload the recognized text in your image to Microsoft Translator API. We collect the above information to complete translation services. If you do not provide such information, we will not be able to provide you with translation services normally, but it will not affect your normal use of our other services.
9. One-click login service
When you use the one-click login service, the telecom operator will send your mobile phone number to us through the China Mobile SDK, and we need to call the phone device permissions of your device. The China Mobile SDK will collect your IP address, software and hardware feature information, User identifier (IMSI), SIM card identification. We collect the above information to help you complete one-click login. If you do not agree to our collection of such information, FullScan may not be able to realize one-click login because it cannot recognize your mobile phone number. However, it does not affect your normal use of our other services.
10. ID photo service
When you use the ID photo service, we need to call the camera and storage permissions of your device, and the Piao Piao Baby ID photo service will obtain your portrait photo and use it to make an electronic ID photo. We need to obtain your ID photo through the Piao Piao Baby ID photo service and save it to your device to ensure that you can see and store the ID photo you have made. We collect the above information to provide ID photo services. If you do not agree to our collection of such information, you will not be able to use the ID photo function, but it will not affect your normal use of our other services.
11. Electronic evidence service
When you use the electronic evidence service, we need to call the camera and storage permissions of your device, and we need to collect the documents, geographic location, and ID card information you upload through the H5 page of CEI Tianping Judicial Electronic Evidence Cloud. Before collecting the above information, We will obtain your express consent through a pop-up window. We collect the above information to provide electronic evidence services. If you do not agree to our collection of such information, you will not be able to use the electronic evidence function, but it will not affect your normal use of our other services.
12. Document Radar
When you use the document radar function, we need to call the photo album permission of your device to obtain the photos in your photo album. We obtain your above information to automatically identify and show you photos of the document type first, and improve your office efficiency. , if you refuse to enable the corresponding permission, we will not be able to provide you with the document radar function, but it will not affect your normal use of our other functions. All identification work of the document radar function will be done locally. Even if you have agreed to enable the photo album permission, we will only collect and process the photos you choose to import into FullScan, and will not read all the contents of your phone photo album.
13. Photo Restoration
When you use the photo repair function, we need to call your camera, album, storage, and network permissions to obtain the photos you need to upload and save the repaired photos for you. We collect your above information to provide you with photo restoration services. If you refuse to open the corresponding permission or do not agree to our collection of such information, you do not need to use this function, and you will not be able to use the photo restoration function, but it will not affect your normal life. use our other services.
14. Black and white photo coloring
When you use the coloring function of black and white photos, we need to call your camera, album, storage, and network permissions to obtain and process the photos you need to upload and save the colored photos for you. The photos you selected will be are sent to the cloud for processing. We obtain your above information to provide you with black and white photo coloring services. If you refuse to open the corresponding permission or do not agree to our collection and transmission of such information, you do not need to use this function, and you will not be able to use the black and white photo coloring function , but it does not affect your normal use of our other services.
15. Print the document
If you are an Android system (Android) user, when you use the function of printing documents, we will call the Bluetooth permission of your device. Since you need to apply for location permission to enable Bluetooth search in the Android system, we will also call the location permission of your device.
If you are an iOS system user, we will call the Bluetooth permission of your device to use your device's Bluetooth function to search for and connect to your printer device, and print selected documents on the connected printer for you.
We obtain your above information to provide you with printing document services, if you refuse to open the corresponding permission or do not agree to our collection and transmission of such information, you will not be able to use the function of printing documents does not affect your normal use of our other services.
16. Application lock
If you are an iOS system user, you can use the app lock function. When you use the app lock function, we will call the Face ID permission of your device to provide you with the App screen lock function, you can go to [My] - [More Settings] - [Security and Backup] - [App Screen Lock] ] to enable or disable this function. We obtain your above information to provide you with app locking services. If you refuse to open the corresponding permissions or do not agree to our collection and transmission of such information, you will not be able to use the app locking function, but it will not affect your normal use of our other service.
17. Test paper erasure
When you use the test paper erasing function, we need to call your device's camera, photo album, storage, and network permissions to obtain and process the photos you need to upload and save the erased test paper photos for you. Photos will be sent to the cloud for processing. In particular, the photo of the test paper may contain your name or other personal information. If you are unwilling to upload such information, we recommend that you cover or erase such information before scanning the test paper, such as the photo of the test paper you upload contains your personal information, we promise not to identify, collect and use such information. We obtain your above information to provide you with the test paper erasure service. If you refuse to open the corresponding permission or do not agree to our collection and transmission of such information, you do not need to use this function, and you will not be able to use the test paper erasure function, but It does not affect your normal use of our other services.
18. Message push
We will send FullScan product introductions, business promotions, value-added service promotions, function updates, function exceptions, and background task completion to your device through Huawei SDK, Xiaomi SDK, VIVO SDK or OPPO SDK (matched according to your current mobile phone model) schedule. We need to collect your MAC address information and call your device’s phone number, network permissions, network status, Wi-Fi status, and write external storage permissions. Huawei SDK, Xiaomi SDK, VIVO SDK or OPPO SDK will open the FullScan app when you open it Collect your software installation list, user identifier (AndroidID), and message record information to send you one or more types of messages. If you do not agree to receive the above-mentioned pushed messages, you can go through "Mobile Settings- Notification Center-FullScan-Allow Notifications" closes the message push, and we will no longer be able to push messages to your device, but it will not affect your normal use of our other services.
At the same time, we will call the process permissions of the application you are running to check whether FullScan is the main running program, and then determine whether it can receive Xiaomi message push. If and only when FullScan is the main running program, we may send You push messages.
19. Commercial Promotion
We will send FullScan’s product promotion information to your mobile phone number and email address. If you do not agree to receive commercial promotion information, you can contact us to unsubscribe in the manner stated in the promotion information or in accordance with the methods provided in this Privacy Policy promotional information. We will not be able to provide you with commercial promotion information normally, but it will not affect your normal use of our other services.
20. Customer Service
When you submit a complaint, suggestion or feedback to us, we may collect your communication or call records with us, your provided account information, contact information you provide, information you provide to prove relevant facts, program running logs, device information, system version, device language and country. We collect the above information to complete customer service. If you do not provide such information, your complaints, suggestions and feedback may not be processed in a timely and effective manner, but it will not affect your normal use of our other services.
2. How do we store your personal information
We will keep your personal information within the shortest retention period required for the purposes stated in this Privacy Policy, unless laws and regulations provide otherwise, or you authorize us to extend the retention period. After the aforementioned period expires, we will delete or anonymize your personal information. We store your personal information in China. If you request to transfer your personal information overseas, please contact us at [email protected], and we will process it in compliance with relevant laws and regulations.
3. How do we share, transfer and publicly disclose your personal information
1. Share
You agree that we share your personal information with related parties that support our functions in order to provide services to you. These supports include providing us with infrastructure technical services, payment services, and data processing. Affiliated parties that support our functions have no right to use your personal information for other purposes that are not related to the purposes stated in this Privacy Policy; For the purpose of processing information, they will separately obtain your authorization and consent. We will not currently share your personal information with third parties other than affiliated parties. If we need to share your personal information with third parties other than affiliated parties, we will ask for your consent separately.
2. Transfer
We will not transfer your personal information to any company, organization or individual, but in case of mergers, acquisitions or bankruptcy liquidation, if the transfer of personal information is involved, we will inform you and require new parties to hold your personal information The company or organization continues to be bound by this personal information protection policy, otherwise we will require the company or organization to ask you for authorization again.
3. Public disclosure
We will only publicly disclose your personal information when we have obtained your explicit consent, or based on legal regulations, or legal requirements of administrative or judicial authorities.
When it is necessary to provide your personal information in accordance with legal regulations, administrative agencies or judicial agencies, we may publicly disclose your personal information based on the type of personal information required and the method of disclosure. Under the premise of complying with the law, when we receive the above request for information disclosure, we will require to issue corresponding legal documents, such as subpoenas or investigation letters. All requests are carefully vetted to ensure they have a lawful basis and are limited to data that law enforcement has a lawful authority to obtain for specific investigative purposes.
4. How do we use Cookie technology
1. When you use the FullScan website, to provide you with an easier access experience, we will store a small data file named Cookie on your terminal device. Cookies usually contain identifiers, site names and some numbers and characters. With the help of cookies, websites can store your login records. We send you cookies to simplify your repeated login steps.
2. We will not use cookies for any purpose other than those stated in this Privacy Policy. You can manage or delete Cookies according to your own preferences. See https://www.aboutcookies.org/ for details. You can clear all cookies saved on your computer, and most web browsers have the function of blocking cookies. However, if you do this, you need to change user settings every time you visit our website, and all the corresponding information recorded previously will be deleted, which might have some impact on the security of services you are using. For more information on how to change your browser settings, please visit the relevant settings page for your browser.
V. How third-party products or services obtain your personal information
You agree and understand that in order to provide better services, FullScan may integrate or access third-party services, including SDK, API or H5. In order to enable you to better understand the types of third-party services and access methods, you can check the [Third Party List] for further information.
6. How do we protect your personal information
We attach great importance to the security of users' personal information. To this end, we have adopted industry-wide data protection technology and management measures, such as network isolation, data encryption, access control, identity authentication, malicious code prevention, security auditing and other measures. Please be aware that while we take reasonable steps to protect your information in accordance with the law, no system or network is completely secure. If our physical, technical or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, resulting in damage to your legitimate rights and interests, we will take responsibility within the scope of the law, and we will also We will do our best to pursue the legal responsibility of the infringer, and hope you will do your best to cooperate with our work. After an unfortunate personal information security incident occurs, we will inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, suggestions for you to prevent and reduce risks independently, Your remedies, etc. We will inform you of the event-related situation by email, letter, phone call, push notification, etc. When it is difficult to inform the personal information subject one by one, we will issue an announcement in a reasonable and effective manner. At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities. Our personal information security responsible department is [Information Security Committee], and the contact method and complaint channel email is [email protected].
7. How do you manage your personal information
During your use of FullScan, you can access, correct, and delete your personal information, and exercise the right to change the scope of authorization consent and cancel your account, and your opinions will be processed in a timely manner.
1. Access to your personal information
You have the right to access your personal information, except for exceptions provided by laws and regulations. If you want to exercise the data access right, you can access it through [My]-[Account] after logging in to the FullScan website and scanning the Almighty King APP. If you cannot access your personal information by yourself, please contact customer service to access it, and we will process it within fifteen working days of receiving the request.
2. Correction of your personal information
If you are an Android system (Android) user, when you find that the personal information we process about you is incorrect, you have the right to ask us to make corrections. You can make corrections by clicking on your avatar in the upper left corner and clicking on your username at the top.
If you are an iOS system user, you have the right to ask us to make corrections when you find errors in the personal information we process about you. For users of iOS device version 5.15 and above, please click the "My" icon in the lower right corner, and click the user name at the top to make corrections.
If you are using FullScan API or SDK or cannot correct your personal information by yourself, please contact customer service to correct it, and we will process it within fifteen working days of receiving the request.
3. Updating your personal information
You have the right to update your personal information. If you need to change the mobile phone number, WeChat account number, email address, and password bound to the account, if you are using the FullScan App, please change it yourself through the [My]-[Account] page in the FullScan App or contact customer service to change it, and we will Process within 15 working days of receiving the request; if you are using the FullScan website, FullScan applet, FullScan API or SDK, please contact customer service to make changes, and we will process the request within 15 working days of receiving the request.
4. Deletion of your personal information
For the personal information in your uploaded scanned files, you can select the scanned files you want to delete through the [Documents] page. If you cannot delete your personal information by yourself, please contact customer service to delete it, and we will process it within fifteen working days of receiving the request.
In the following situations, you can request us to delete your personal information, except that it has been anonymized or otherwise stipulated by laws and regulations:
(1) We collect and use personal information in violation of laws and regulations or our agreement with you;
(2) If we share or transfer your personal information with a third party in violation of laws and regulations or our agreement with you, we will immediately stop the sharing or transfer and notify the third party to delete it in time;
(3) If we publicly disclose your personal information in violation of laws and regulations or the agreement with you, we will immediately stop the public disclosure and issue a notice requesting the relevant receiver to delete the corresponding information;
(4) You no longer use FullScan or the service, or you cancel your account, or we terminate the service and operation.
If we decide to respond to your deletion request, we will also notify the entities that have obtained your personal information from us in accordance with the provisions of laws, regulations and standard documents, and request them to delete them in a timely manner, unless laws and regulations provide otherwise, or these entities obtain your personal information independent authorization.
After you delete information from our service, we may not delete the corresponding information in the backup system immediately, but will delete the information when the backup is updated.
5. Change the scope of your authorization and consent
If you are an Android system (Android) user, you can add or withdraw agreed permissions through the phone permission setting ([Phone Settings]-[App Settings]-[App Management]-[FullScan]-[Privilege Management]) or this Contact us in the way stated in the Privacy Policy to change the scope of consent or withdraw your authorization, and we will process it within fifteen working days of receiving the request.
If you are an iOS system user, you can add or withdraw consented permissions through [Mobile Settings] - [FullScan] or contact us in the manner specified in this Privacy Policy to change the scope of consent or withdraw your authorization, and we will Requests are processed within fifteen working days of receipt.
Please understand that FullScan may need to enable some permissions and collect necessary personal information to realize some services. When you withdraw your consent, we will not be able to continue to provide you with the services corresponding to the withdrawal of consent, but it will not affect the personal information processing services previously carried out based on your authorization.
6. Cancellation of account
You can independently apply for canceling your account through [My] - [Account] - [My Account] - [Permanent Cancellation of Account], and we will process it within fifteen working days after receiving the request. If you have any questions, please contact us through the following ways.
Customer service email: [email protected]
Your cancellation of the above-mentioned account is irreversible. We will stop providing you with products or services, no longer collect your personal information, and delete or anonymize the personal information related to your account according to your requirements. However, laws and regulations Unless otherwise specified or otherwise required by regulatory authorities.
7. Obtaining a copy of personal information
You may contact us through the methods stated in this Privacy Policy to obtain a copy of your personal information, and we will process it within fifteen working days of receiving the request.
Customer service email: [email protected]
8. Appeal of automatic decision-making results
in some business we may only make decisions based on non-manual automatic decision-making mechanisms including information systems and algorithms. If these decisions significantly affect your legal rights, you have the right to contact us through the methods specified in this privacy policy to ask us to explain or complain about the results of the automatic decision-making of the information system, and we will reply within fifteen days after receiving the request Processed within working days.
Customer service email: [email protected]
9. To respond to your above request
If you are unable to exercise your rights in the above way, you can contact us through the contact methods stated in this Privacy Policy. For security purposes, you may be required to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request.
For your reasonable request, we do not charge fees in principle, but for repeated requests that exceed reasonable limits, we will charge a certain cost as appropriate. We may reject requests that are unreasonably repetitive, require excessive technical means, pose risks to the legitimate rights and interests of others, or are very impractical.
If your request is rejected, we will inform you of the reasons for the refusal, and you can lodge a complaint through the contact information set out in this Privacy Policy.
10. Exceptions to Response Situations
We will not be able to respond to your request in the following circumstances:
(1) Related to our fulfillment of obligations stipulated by laws and regulations;
(2) Directly related to national security and national defense security;
(3) Directly related to public security, public health, and major public interests;
(4) Directly related to criminal investigation, prosecution, trial and execution of judgments;
(5) We have sufficient evidence that the subject of personal information has subjective malice or abuse of rights;
(6) In order to protect the major legal rights and interests of the personal information subject or other individuals such as life and property, but it is difficult to obtain the consent of the individual;
(7) Responding to the request of the personal information subject will cause serious damage to the legitimate rights and interests of the personal information subject or other individuals or organizations;
(8) Those involving commercial secrets.
8. How do we handle personal information of minors
FullScan or services are mainly for adults (that is, over the age of 18). In the process of providing products or services, we presume that you have the corresponding capacity for civil conduct. If you are a minor (that is, under the age of 18, the same below), we ask you to ask your parents or other guardians to read this Privacy Policy carefully, and use our website with the consent of your parents or other guardians services or provide information to us. If you are the legal guardian of a minor, please pay attention to whether the minor under your guardianship uses FullScan or services after obtaining your authorization and consent. If you have any questions about the personal information of the minors under your guardianship, please contact us through the methods stated in this Privacy Policy.
9. How to update this Privacy Policy
Our Privacy Policy may change from time to time. We will post any changes to this Privacy Policy on this page. For major changes, we will also provide a more prominent notice (we may use a pop-up window to explain the specific changes to the privacy policy) and obtain your consent again. We will not reduce your rights under this Privacy Policy without your express consent. Significant changes referred to in this Privacy Policy include, but are not limited to:
(1) There are major changes in our service model (such as changes in the purpose of processing personal information, the type of personal information processed, the method and scope of use of personal information, etc.);
(2) The main object of personal information sharing, transfer or public disclosure changes;
(3) There are major changes in your rights to participate in the processing of personal information and how to exercise them;
(4) Changes in our responsible departments, contact methods and complaint channels responsible for handling personal information security;
(5) When the personal information security impact assessment report indicates that there is a high risk.
10. How to contact us
If you have any questions, comments or suggestions about this Privacy Policy or personal information protection, please contact us through the following methods: Customer service email:
After we receive your questions, comments or suggestions and verify your user identity, we will reply within fifteen working days. If you are dissatisfied with our response, especially if our personal information processing behavior has damaged your legitimate rights and interests, you can also file a complaint or report with regulatory authorities such as Netcom, Telecommunications, Public Security and Industry and Commerce.